Refund policy

Return Policy for Your Purchase from Nina Alwina

Thank you so much for shopping with Nina Alwina! We want to make sure you are completely happy with your new products. If something doesn't meet your expectations, we'll gladly help you with your return.

Return period: You have the right to return your order within 14 days of receiving it.

Return shipping costs: Returns are free of charge for you.

Return process: To arrange a return, please contact our customer service at: janina@ninaalwina.com
Please include your order number and the items you would like to return. Our team will then send you further instructions and the return address.

Refund: Once we have received and checked the returned items, we will refund the purchase price of the items. The refund will be issued to your original payment method.

Exchange: If you would like an exchange, please also contact our customer service at the email address above. We'll be happy to help you choose an alternative product.

Exceptions: Please note that certain items may be excluded from returns, such as personalized products.

Customer service: Our customer service is available for any questions about returns and our products. If you need anything, contact us at janina@ninaalwina.com.

We hope this policy gives you peace of mind and makes the return process easier. If you have any further questions, we're always happy to help.

Kind regards,

Nina Alwina